Return Policy

Return & Refund Policy

Last updated: October 23, 2026

Seller: Speed Fuel Corp, 344 E State Rt. 4, Paramus, NJ 07652

Cigars are a perishable, age-restricted tobacco product. To protect freshness and quality for every customer, we accept returns only on the terms below.

1. Unopened products: 30 days

You may return unopened, sealed boxes, bundles and samplers in their original condition within 30 days of delivery.

  • Authorization is required. Before you ship anything, email support@speedcigars.com with your order number and the items you want to return. We will reply with instructions.
  • Return shipping is paid by you unless the return is due to our error. Use a trackable service that complies with carrier rules for tobacco. Items are your responsibility until we receive them.
  • Once we receive and inspect the return, we refund the product price. The original shipping charge is not refundable unless the return is due to our error.
  • Returns sent without authorization may be refused, or may have a 25% restocking fee deducted from the refund.

2. Products we cannot accept back

  • Opened boxes, bundles or samplers, and cigars that have been cut, lit or smoked, unless Section 3 applies.
  • Items returned more than 30 days after delivery.
  • Items that are not in their original condition.

3. Damaged, defective or incorrect items

If your order arrives damaged, contains the wrong item, or has a construction defect, email support@speedcigars.com within 3 days of delivery with your order number and clear photos. We may ask you to keep or return the affected cigars. After we review the claim, we will replace the item or refund it, and we will cover any return shipping.

4. Cancelled and undeliverable orders

  • If we cannot verify that you are 21 or older, we cancel the order and refund the full amount.
  • You can cancel at no charge before your order ships.
  • For packages returned because no adult 21+ was available to sign, or because the address was wrong or the package was refused, see Section 9 of our Shipping Policy.

5. How refunds are paid

Approved refunds go to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit. Charges from us appear on your statement as SPEEDCIGARS.COM.

6. Contact us first

If you have a problem with an order, please contact us at support@speedcigars.com or +1 (201) 757-5874 (Mon–Fri 9am–6pm ET, Sat 10am–6pm ET, Sun 12pm–6pm ET) before you dispute a charge. We aim to respond within 1 business day.